Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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269-324-0700 | 1903 W Osterhout Ave Portage, MI 49024

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At R&T Auto Repair Inc. in Portage

Ask The Mechanic
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What Our Customers Are Saying

First time customer: My 2012 Jeep Liberty had a single piece muffler / tailpipe / resonator assembly. Dealer quoted an astronomical price to replace this whole assembly. R & T simply removed and replaced the bad muffler for a very reasonable cost (and timely). Diffidently will return in the future!

, 08/10/2022

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Best wrench in town

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Knowledgeable team, friendly service, $15.95 oil changes!

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r&t is a great place for poeple to bring their cars. they do a great job on your car

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Great service, get you in and done quickly, very thorough in checking your vehicle over, highly recommended

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R&T is a great shop. We have taken both our higher-mileage vehicles here for over 3 years now and have no complaints. Their prices are VERY reasonable especially compared to car dealerships' service departments. And, there have been several occasions in which their mechanics have gone "above and beyond" in helping us to get our vehicles out the door and back on the road so that we can keep other commitments. Call early for your appointment, though, because they are always busy!

  • ACDelco
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • IATN (International Automotive Technicians' Network)
  • Jasper
  • ASE Master Technician
  • Motorcraft
  • Car Care Aware
  • Call Us For Service: 269-324-0700